EAC

Terms and Conditions

Please read these terms and conditions carefully, they form an important part of the contract for your language course.

All courses advertised in our brochures and on our website are provided by EAC Language Centres (UK) Limited trading as EAC registered number SC262077 and registered office 45 Frederick Street, Edinburgh, EH2 1EP (hereinafter called “EAC”, the Company' or 'we'), a member of the TUI Travel PLC group of companies and are sold subject to the following conditions:

When you make a booking with EAC it is only accepted and the contract is only confirmed when you have received written confirmation from EAC or from our authorised representative or agent. EAC is entitled to invoice you for course fees at any time after we have accepted and confirmed your booking. The Registration Fee for your course is payable when you make the booking. You must pay the balance of the course fee in full a minimum of 28 days before the course start date, or immediately in the event of a late booking (which is a booking made within [4] weeks of the course start date). All payments for courses in the UK, France or Spain must be in UK Sterling. All payments for courses in the USA must be in US dollars. You can pay by credit card but we will add a 3% surcharge on the total amount to be paid to cover credit card charges.

If you have not made payment by the due date EAC will be entitled to charge you interest at the rate of 3% per annum above the base rate of Citibank until your payment is made in full.

If, before you are due to start the course, you are obliged to cancel your booking, you must write to us to let us know. We will confirm our acknowledgement in writing back to you. Cancellations will be subject to the charges listed below. Also, in the event of you leaving your course before it is finished, no refund will be given. EAC reserves the right to remove disruptive or poorly students from courses and no refunds will be given in these circumstances.

Cancellation charges:

If you cancel more than 28 days before arrival date, we will retain or charge you the Registration Fee

If you cancel between 28 days and 7 days before your arrival date, we will charge you 50% of the total invoice price

If you cancel less than 7 days before your arrival date or if you fail to arrive, we will charge you 100% of the total invoice price

if you wish to make any changes to your booking, you must do so by putting such request to us in writing. EAC reserves the right to charge you a further administration fee of £45 ($75 for USA courses) for any change to your booking. All changes will be subject to availability. EAC recommends you to arrange full insurance cover against any possible cancellation charges. You can purchase insurance from EAC – see our website www.eacworld.com for details.

If you need to apply for a study visa to take up your course with EAC, we will, upon your request, provide you with documentation you need to enable you to make an application for the visa for your programme. However, EAC can only provide such visa service on receipt of your payment in full. EAC will charge a £10 sponsorship fee ($15 for USA courses) which will be added to your invoice. You must check carefully the documentation we provide and any changes or errors must be notified to us immediately in writing. Should you be unsuccessful in your visa application, all fees apart from the Registration Fee will be refunded to you. EAC will not be held responsible for any costs incurred should you not be granted your visa. If you think you need a visa to study in the UK you must check with the relevant authorities and get the right visa. EAC have the right to refuse admission to your course if you do not have the right visa documents. EAC recommends that if you require a visa to enter the UK, you should have a study visa irrespective of how long you are going to stay.

Details on arrangements and all the courses outlined in EAC publicity materials are given in good faith. However, courses and timetables may be subject to change from time to time. EAC reserves the right to change the particularities of courses, including changes to courses, facilities or dates of programmes including in circumstances where events beyond our control make it necessary for us to do so, or where the level of bookings received does not reach the minimum number required to operate a course validly. In this event EAC will either provide you with comparable services or refund to you that part of that service which relates to the change

EAC reserves the right, by informing you in writing at any time before your starting date, to increase the price of the services being provided to reflect any increase in costs to EAC, which is due to factors beyond EAC’s control, such as, without limitation, significant increases in labour costs etc.

EAC does not accept any liability for the loss or damage to any of your property. EAC accepts no responsibility for losses or additional expenses you might incur in the event of cancellation or delays of your travel services or as a result of events and action that EAC cannot control such as, without limitation: strikes, disasters, war or the threat of war, acts of terrorism, quarantine, weather, sickness or any other event outside the control of the company. Nothing in these conditions is intended to exclude or limit our liability to you for fraud or for death or personal injury caused by any act or omission by us or our employees (providing they were at the time acting within the course of their employment). We strongly recommend you have appropriate insurance.

If you have any complaint against any aspect of the services EAC provide for you, you should in the first instance notify the EAC Director or their representative at your school. In the unlikely event that the matter is still not resolved to your satisfaction, you or your agent should make an immediate complaint in writing to EAC’s head office. We will investigate your complaint and if we judge it to be reasonable we will make an appropriate recompense (financial or otherwise). In order to be given a reasonable chance of addressing your complaint, please ensure that we receive it within one month of the end of your course. The contract incorporating these conditions shall be governed by Scottish law and any matters arising out of it shall be subject to the jurisdiction of the Courts of Scotland.

This brochure, other brochures, our website and other publicity materials are the responsibility and property of EAC and the details are published in good faith as of August 2010. We regularly update brochures and photographs. Any likeness or image of you secured or taken on any of our courses may be used by EAC without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.

EAC Insurance Service

EAC is committed to looking after our students and providing them with world-class levels of service and support.

From 01 Dec 2011 as part of this commitment, we would like to inform you that we will be changing our terms and conditions so that insurance will become compulsory for all new students who will be studying within the UK.

How will this preocess work?

When a student applies for a place, our insurance policy will automatically be added to the booking and the item will be added to their invoice.

If a student wishes to organise their insurance independently, they must provide proof of their insurance to our bookings team in order to have EAC’s insurance removed from their booking. If evidence of an insurance policy is not provided to the bookings department two weeks before the student is due to arrive, students will remain liable for the cost of EAC’s insurance policy, and they will be covered by it.