EAC

Responsible to: Operation Managers
Hours: As required - minimum 42 hours per week.

General Duties and Responsibilities
The Centre Manager is the most senior role in any EAC Centre and as such it carries the responsibility for overseeing all aspects of running a centre.  This list is by no means exhaustive but your duties will include the following and may vary from Centre to Centre:

• Ensure full induction of all staff on arrival – inductions may be carried out by the Activity Manager or DoS also
• Student welfare including close liaison with Group Leaders accompanying groups
• Ensuring the educational and activity programmes operate smoothly
• Overseeing staff issues and managing your team effectively. 
• Leading regular meetings with EAC site staff and Group Leaders
• Liaison with EAC Head Office over bookings, arrival and departure transfers, financial and operational matters
• Managing and accounting for your weekly expenditure budgets
• Providing all required paperwork for head office, on time and as required.
• Maintaining liaison and effective relations with EAC’s host college/school, and keeping them closely informed of all changes in student numbers, times of arrivals, catering requirements etc
• Allocating residential accommodation and ensuring steps are in place to ensure residential welfare
• Maintaining control over security, noise levels, damage etc.
• Completing clear documentary returns on meals, residency, petty cash, coaches, staff inductions and all other paperwork issued to you for completion.
• Liaison with host family organiser (where applicable) regarding host family students and general arrangements
• Hosting visitors to your centre (whether expected or unexpected).  This may also include external inspectors from the British Council and/or OfSTED.
• Dealing with all day to day matters and problems arising

Client Arrivals and Departures
You must be aware that in some residential centres, clients will arrive and depart late at night or in the early hours of the morning and it is your responsibility to ensure that:

• Upon arrival the clients are greeted and allocated their rooms
• Upon departure, the rooms are inspected for damage and any damages are recorded, on the damage report form provided and verified by the Group Leader PRIOR to the group’s departure

(EAC do not underestimate the physical impact that such arrivals and departures place on the Centre Manager and encourage him/her to organise cover (by the DoS or Activity Manager) for the following morning in order to ensure appropriate rest.)

Residential Staff and Accommodation
As the most Senior Member of staff you have overall responsibility for the pastoral care of our students on site.  Consequently, EAC will provide your accommodation and full board free of charge.

In order to ensure continued overall supervision, whilst ensuring appropriate rest for Senior Staff, you will be expected to timetable your own pastoral duties and those of the DoS and Activity Manager (and, where applicable the Camp Director and/or Assistant Camp Director) to ensure that one senior member of staff is officially on duty each night in addition to 2 non-senior staff members (ie: Teachers and Activity Leaders). 

Pastoral Duties will vary from centre to centre, but will generally include, for example:

•  Helping group leaders to settle students
• Dealing with any problems or emergency situations
• Dealing with any accommodation problems
• Helping to ensure that students are in their accommodation and not elsewhere on the campus unauthorised.

Lunchtime duties may also be required in some centres and these will normally be covered by Activity Leaders – with the assistance from teachers if necessary.  As CM you will be required to ensure these duties are timetabled and the duties are covered.